Date: Mon, 27 Jan 2003 13:26:27 -0500
From: A Coup Livik
Subject: BLAGUES-L: Irate customer


Date: Mon, 5 Jul 1999 18:11:49 -0400
From: Guru


For all of you out there who've had to deal with an irate customer (or 
witness others who have to deal with them), this one is for you.  In 
tribute to those 'special' customers we all love! An award should go to 
the United Airlines gate agent in Denver for being smart and funny, and 
making her  point, when confronted with a passenger who probably 
deserved to fly as cargo.

A crowded United flight was canceled. A single agent was rebooking a 
long line of inconvenienced travelers.  Suddenly an angry passenger 
pushed his way to the desk, he slapped his ticket down on the counter 
and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS." 
The agent replied, "I'm sorry sir, I'll be happy to try to help you, but 
I've got to help these folks first, and I'm sure we'll be able to work 
something out."
 
The passenger was unimpressed.  He asked loudly, so that the passengers 
behind him could hear, "Do you have any idea who I am?" Without 
hesitating, the gate agent smiled and grabbed her public address 
microphone, "May I have your attention please?" she began, her voice 
bellowing throughout the terminal. "We have a passenger here at the gate 
WHO DOES NOT KNOW WHO HE IS.  If anyone can help him find his identity, 
please come to the gate."

With the folks behind him in line laughing hysterically, the man 
glared at the United agent, gritted his teeth and swore, "F***  you!" 
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have 
to stand in line for that, too."